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Business Broadband

BUSINESS TELEPHONE LINE

You'll love the cheap line rental & low call prices that come with DMVs business line rental. You'll save up to 80% on phone calls, and up to 36% on line rental when compared...

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Business Broadband

UNIFIED COMMUNICATIONS

DMV's leading edge applications leverage the true power  of putting your voice communications into the cloud.

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Business Broadband

HOSTED BUSINESS TELEPHONE

Our Hosted Telephony service is a feature rich, cost effective solution, ideal for small to enterprise business looking to extend IP communications regardless of location. Our FREE SIP Trunks are available to use for testing just contact us to get the credentials you require.

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Business Broadband

VOIP SIP TRUNKS

Connect your PBX to any number, anywhere, anytime. SIP based services provide flexibility & leverages your existing IP infrastructure. Great call quality, stable & reliable and instant provisioning and most importantly FREE line rental.

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Business Mobiles

BUSINESS MOBILES

DMV is here to help you make the right choice for your business communication solution. We can provide the widest choice in terms of networks, and mobiles as well as landline, cloud computing (Microsoft Office 365) and complete communication packages.

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home features network

CONNECTIVITY

Ideal for businesses that need the fastest synchronous speeds to move huge amounts of data seamlessly and quickly. Access high quality voice, data, video and cloud based services.

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Why DMV Communications?:

DMV can make a real difference to your business, helping you to become more agile, more efficient and more productive. Our collaborative approach means you can meet the changing needs of your customers, giving your business a real competitive advantage. As an independent communications provider, DMV offers you an unbiased view of the current and future technologies available, delivering bespoke solutions to meet your individual requirements at competitive prices. And with our own data centres, core network, transit and peering services, we also provide unprecedented levels and quality of service.

Reasons to Join Us:

  • Sector Experts you can trust.
  • Tailored Business Solutions.
  • Unified approach to Communications.
  • Ongoing support 24/7/365

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Customer Complaints Code

At DMV we are committed to providing you with exceptional customer service. We accept, at times, things may not be to expectations of our customer. When this is the case we do want to know so we can correct any issues as quickly as we can and put preventative measures in place.

How to Register a Complaint

You can contact us by using the following methods:

By phone : Please call our Customer Services Team on 0121 369 0121

The team will try to resolve your issue whilst you are on the call. If we are unable to resolve at first point, the appropriate escalation path will be followed to ensure the speediest resolution to your complaint

By letter : If you prefer to write, please send your letter to the address below. Make sure you include the account number and telephone number of the service you are complaining about.

DMV Communications Ltd
Fairgate House
205 Kings Road
Tyseley
Birmingham
B11 2AA

We prefer to contact you by phone but will gladly confirm any particular points in writing, should you prefer.

By email: This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Via our website at http://www.dmvcomms.com

The Next Steps

Our aim is to resolve any problem you may have to your satisfaction.

If our Customer Service Agent is unable to achieve this on the initial call we will agree a plan of action with you.

If you are unhappy with the resolution proposed by the Customer Services Agent, your complaint will be reviewed by the Team Leader. He or she will work with you to identify a satisfactory solution.

If the Team Leader is unable to provide a satisfactory resolution, they will discuss your complaint with a Customer Operations Manager

If the Customer Operations Manager is unable to resolve the complaint to your satisfaction, it will be reviewed by our dedicated Complaints Management Team.

We aim to resolve your complaint within 10 working days of receipt. We will keep you updated throughout the progress of the complaint, at regular & agreed intervals.

If the Complaints Management Team is unable to resolve the complaint to your satisfaction, we will issue a “Deadlock” letter, stating we are unable to reach a satisfactory resolution. At this point, or if eight weeks have passed since initially making your complaint with no plan of action, you may make a complaint to the Ombudsman Services: Communications, an independent alternative dispute resolution scheme (ADR). We can provide you with details of this service. You can utilise this service at no cost to yourself or your business.

Ombudsman Services: Communications

Ombudsman Services: Communications provides an independent service to customers who are not satisfied with the resolution of their complaint made. You must make your complaint to Ombudsman Services: Communications within 6 months of receiving a “Deadlock” letter. If you have not received a “Deadlock” letter you must contact Ombudsman Services: Communications within 9 months of issuing a complaint to DMV Communications.

Contact Details for Ombudsman Services: Communications:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Phone: 0845 050 1614
Fax: 01925 430 059
Text phone: 0845 051
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.os-communications.org

Ofcom

Ofcom is the regulatory body for the communications industry. Ofcom oversees our service provision within the terms of the Communications Act 2003 that are relevant to us.

Contact DMV

Meet Us.

Address: Fairgate House,
205 Kings Road, Tyseley
Birmingham,
B11 2AA

Sales: +44 (0) 121 366 8888
Sales: +44 (0) 121 369 0121
ClicktoCall: WebRTC


Technical Support:
+44 (0) 845 649 0786
This email address is being protected from spambots. You need JavaScript enabled to view it.

Mobile Support:
+44 (0) 121 271 0180

Write Us.
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Proud Sales Partner of 
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Terms and Conditions
Terms of Business
Price, Delivery & Refund Policy
Privacy Policy
Codes of Practise
Copyright Policy
Customer Complaints Code
General Condition 24

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