General Condition 23 on Sales and Marketing of Mobile Telephony Services

When selling or marketing Fixed-Line Telecommunications Services, the Gaining Communications Provider must not:

(a) engage in dishonest, misleading or deceptive conduct;

(b) engage in aggressive conduct;

(c) contact the Customer in an inappropriate manner; or

(d) engage in Slamming.

The Communications Provider must:

  1. publish a copy of this General Condition, or a link to a copy of this General Condition, published on Ofcom’s website, in an easily accessible and reasonably prominent manner on its website or, where there is no such website, by making it available in its registered office during normal office hours for inspection free of charge by members of the general public; and
  2. provide a copy of this General Condition to a Customer free of charge upon reasonable request.

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